PURCHASE CONDITIONS

Availability of products

All orders are subject to the availability of the products. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount that you may have paid.

 

Delivery

Unless unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product / s listed in each Shipment Confirmation within the period indicated on the website according to the selected shipping method. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the order has been “delivered” at the moment in which you or a third party indicated by you acquire the material possession of the products, which is accredited by signing the receipt of the order at the agreed delivery address.

 

Impossibility of delivery

 If it is impossible for us to deliver your order, we will try to find a safe place to drop it off. If we cannot find a safe place, your order will be returned to our warehouse. Likewise, we will leave you a note explaining where your order is and how to get it sent again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day. In the event that after 15 days since your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method) that we offer without any undue delay and, in any case, within a maximum period of 60 days from the date on which we consider the contract to be terminated. Please bear in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.

 

Risks and property

 The risks of the products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if it takes place at a later time.

 

Product price and payment

 The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due. Prices may change at any time, but possible changes will not affect orders for which we have already sent you an Order Confirmation.

If you are a registered user, you have a detail of all the orders made in the My Account section.

You can use virtual POS as a means of payment. By clicking on “Authorize Payment” you are confirming that the credit card is yours. These payments will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize the payment, we will not be responsible for any delay or lack of delivery and we will not be able to formalize any contract with you.

Credit card details are entered on a secure page, and transferred via SSL.

 

Value added tax (VAT)

The delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question. In orders to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories. You expressly authorize us to issue the invoice electronically, Although you can indicate to us at any time your desire to receive a paper invoice, in which case, we will issue and send the invoice in that format.

 

Return policy

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 15 calendar days. The withdrawal period will expire 15 calendar days from the day the order was placed and the subsequent payment of the product. After this date, no refund will be made. To exercise the right of withdrawal, you must notify us at “Río de la Fe”, writing to us at the email “info@riodelafe.com”, your decision to withdraw from the contract through an unequivocal statement.

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method ordinary that we offer) without any undue delay and, in any case, no later than 60 calendar days from the date on which we are informed of your decision to withdraw from this contract, in case the product has not been delivered, and 60 days natural from the date of – -reception of the goods to be returned, for cases in which the product has already been delivered. We will proceed to make said refund using the same means of payment used by you for the initial transaction. However, the foregoing, we may withhold the refund until we have received the goods. You must return or deliver the products to us through a courier / courier within a maximum period of 20 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will be the one who must bear the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

You will not have the right to withdraw from the contract whose object is the supply of any of the products in the following cases:

  • When the product has been removed from the box.
  • When 15 calendar days have passed after delivery of the product.
  • When this is explained in the website purchase process for any of the products offered on it.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the products are not in the same condition in which they were delivered or have suffered any damage, so you must be careful with the product / s while they are in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents.

In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you should contact us immediately through our contact channels providing the product data, as well as of the damage it suffers. We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the same (if applicable) is appropriate. The refund or replacement of the item will be made as soon as possible and, in any case, within 60 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate. The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The return will be made in the same means of payment that was used to pay for the purchase.

 

Warranty

If you contract as a consumer and user, we offer you guarantees on the products that we sell through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within a period of 6 months from the delivery of the product. It is understood that the products are in accordance with the contract provided that (1) they conform to the description made by us and possess the qualities that we have presented on this website,

(ii) Present the usual quality and benefits of a product of the same type that are reasonably expected. In this sense, if any of the products are not in accordance with the contract, you must inform us through any of the means of communication provided for this purpose. The products we sell can often present the characteristics of the natural materials used in their manufacture. These characteristics will not be considered defects or defects. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

 

Responsibility and exoneration of the same

 Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product. Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly otherwise in the same.